I wear many hats lest raindrops fall on my head

hatsMany years ago, during the last century, when I was a child going to school, our teachers used to ask us what we would like to be when we grew up. Most of the students in my class would blurt out “Doctor”, “Engineer” , “Lawyer” in an attempt to impress our teachers regarding their supposed ambition and to show their knowledge about many professions that are out there… which appeared as if it is kept on a super market shelf, just waiting to be picked. I was a student who was quietly pondering about my future and asking myself the question, “Now what exactly do I want to be, and what can I be when I grow up?” None of the teachers to my recollection gave us career guidance or counseling of any sort. They responded with either a “Good” or a “Great” just to encourage us but never showed us how to find our life’s purpose. No one spoke of multiple intelligence theory… well this was in 1970’s but yet surely someone should have told us that the chances of becoming a medical doctor is kind of bleak (currently in Sri Lanka there is only one Doctor for 1187 persons)

 

50 years later I realize that I am still growing, I have many roles to play and I relate to different groups of people at the same time. I am a husband, a father, a son, a brother etc.,.. among many other things. Many of us who are in the informal sector play many roles;- service provider, supplier, consultant etc., etc. But I guess I lead parallel lives and I wear many hats. I am a Christian and a Father and have a role to play in bringing up my children. I am responsible to play a part in my community. I do not get paid for this type of work I do, and I am in the same boat as my wife who does not get paid for being a “home maker”. Today I am involved with civil society work, I am a researcher, a marketing communications and public relations strategist, internal communications expert, creative writer… and the list is rather long for a visiting card isn’t it? Jack of all trades and mater of none? Not quite. If I could be a husband, a father, a son, a brother etc.,.. among many other things why can’t I do many things to make a living? Does it make sense?

I think it does.

 

So when someone asks me what I do for a living I say I wear many hats. However I do not wear more than one hat at any given time. It keeps me fulfilled in life and happy. And most of all I am prepared for a rainy day… because I have many hats

You need to open the Can to change organizational culture

“We need to build a team”, “We need to increase productivity and efficiency” “we need to change the culture” these are buzz words I often hear at large organizations. My first reaction is to tell the Head of the organization that he needs to listen to his people. Well he may think that he knows what his people are at … but after an internal survey they are often surprised. I believe that the approach should be to first open the ‘Can’. … It is a Can of worms you say? Then you better take all the worms out , clean it and use it for all its worth.

To change the company culture an internal survey is a must. One needs to know the aspirations of the staff, their emotional needs, how the company relates to their personal career, their relationship with management, superiors, peers and team members, their personal goals for 2017/18 and values, attitudes and staff engagement levels.

Once we get a thorough understanding of the staff, the internal communication strategy that is developed will be sound and robust and most importantly honest and credible. All messages will be accepted.

So don’t be afraid to open the ‘Can of Worms’. Maybe it is filled with that which is good and nice!

Listen to your staff. Get all the bright ideas you can get from them. After all people within may have better ideas than people without.

company-culture

Words to sell a location…an address …a new identity

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Scripts for documentaries, concepts to articulate dreams, ideas that will sell an address… a neighborhood where one could be proud of and a place where you could raise a family and leave a legacy. For two weeks I was working on documentaries to market 2 apartment complexes. Now I have a satisfied client who returns to be a tenant under My tree… He rented a block under “the tree of honesty”- Avanke` where the philosophy of honesty in communication that works is proven. I convinced him to give back to Mother Nature and reduce the carbon foot print … for extending the concrete jungle a wee bit, surely he could look after an agro-forest? At least he will look after several trees now that he is under mine.

Capturing dreams of youth in my little note book

A phone call had come from the other end of the globe. My Research Partner asked me whether I could assist him in conducting some qualitative research in 3 Provinces of Sri Lanka so that an International NGO could bid successfully with adequate information from the ‘ground’ for an youth employment programme? …Or by the way I was told that I had only 2 weeks to complete the job and submit a report. My answer was a nonchalant “when can they approve the estimate?” – So we got on Skype and spoke with this prospective Client “Give us a this day to give you a proposal” we told them “Give us your Bank account number and SWIFT code” came in the reply. Well it took some time focus-group to prepare the proposal and since the prospective client was 10 hours behind us, we could work on it till late hours of the night and go to sleep.

Whenever the Sandman walks into Avanke` he pulls up a chair and works along with me.

Early next morning we were on Skype again and was told that our proposal;-methodology, costing, timeline etc., was fine and to proceed. We developed the discussion guides for Focus Group Discussions, recruitment questionnaires to enlist youth for FGD’s, in depth interview questionnaires for Employers, for Principals, lecturers and students of Vocational Training Institutes, and also for NGO Representatives, Officials of Ministry of Skills Development and Vocational Training and Ministry of Agriculture.

Couple of days later I was off to the Northern Province of Sri Lanka, to Jaffna – 400 KM from Colombo and then to Trincomalee in the Eastern Province, further 240 KM on the road and a day later to Galle – 110 KM from Colombo.

After 127 interviews and a week filled with sleepless nights where I was working till 3.00 am the job was done. The Sandman was spurring me on ” Stay awake, stay awake and for you can sleep when the work is done”

The work was interesting no doubt much more than the travelling. Speaking to youth about the type of employment they were looking for, capturing their dreams in my little note book and speaking to NGO Representatives, Employers, Government Officials and Principals of Vocational Training Institutes gave us a greater understanding of issues concerning youth employment and skills gaps.

This job was like running a 100 meter race over and over again but the strong wind hitting my face and the adrenaline build up was worth it… especially after the money was credited to my account.

The words Focus Group surrounded by people talking with speech bubbles, a representative sampling of customers in the population gathered to share opinions and views on products

How to start – and win – an argument online by Caitlin Moran

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‘We need to establish some rules for global communication and activism.’

As citizens, so much of our political conversation – perhaps the majority of it – happens on social media these days. If social media really is the awakening of a global consciousness – us all becoming one gigantic brain – then it is little wonder that this birth of a 7 billion-part “us” is, sometimes, terrifying. Like some bewildered Frankenstein’s monster, waking up on the slab and lashing out,  not knowing the power of its new arms and legs.

In order that this fabulous, awe-inspiring beast do no harm, we need to establish some rules for global communication and activism, so that the same mistakes are not made over and over again.

1 Your tone is key

I’ve sat through 10 years of online debates, and the one thing I can tell you as a fact is that, if you communicate in anger, 90% of the response you will get in return will be just… more anger. Directed at you. It doesn’t matter if what you are saying is true, factual or reasonable, because the majority of people will not be reading what you actually said. They’re just going to see the emotional pitch of your communique and reply in kind, instead.

I’ve seen so many potentially amazing debates go nowhere, because the person starting the debate was rightfully angry, but their tone seemingly worked as a dog whistle to attract a massive online fight. There were a couple of years when online feminism was basically a bunch of hurt, angry women – women who should have been on the same side – communicating with each other only in fury, and creating only fury in return. Every brilliant, bright, right thing they said was ignored.

If you are to be an effective radical, you must be a polite radical, which is, of course, the best kind of radical. And if you can be gently humorous, you are doing the whole world a favour.  Nothing unclenches the angrily clamped-together buttocks of social media in the middle of an outrage firestorm more than someone essentially taking on the posture of The Fonz and going, “Heyyyyy – wassup?”

2 Don’t dismiss people who aren’t perfect

Social media has a current, unpleasant hobby: waiting for someone to come along who appears to have captured a mood, or identified a problem, or done something laudable, or progressive – then frantically digging in their past to find a mistake they might previously have made, in order to totally devalue the good thing they have just done.

I understand where this desire comes from: it’s a fear of being let down. We’ve been let down by a million heroes, at some point – and so, now, in order not to look like fresh-off-the-train rubes, we race to be the first person to unmask this new messiah, before we are, inevitably, disappointed by them, at some point in the future. There is a virtual industry, at the moment, in people mining the pasts of the newly prominent to find an ill-advised tweet from 2007, a Facebook update where they used a “bad” phrase or an early standup skit where they appeared to say something bad about, say, Mexicans –

But part of being a grownup is always to have the guts  to believe. Cynicism is like an armour – it will, initially, protect you. But you cannot grow in armour, you cannot dance in armour. Cynicism is, in the end, an act of weakness. We must always have the cojones to be optimistic. To trust people. To forgive them their mistakes, if we feel that they are trying to be better people; that they are trying to learn.

3 Don’t get in the way

You know how it goes. Some people are discussing something – posting links, proffering ideas – and then some third party will rock up and say (often smugly, I regret to say) “What about blah?” – mentioning some completely tangential but controversial side issue that invariably attracts a whole host of controversy-hungry arguers who will then pile into the conversation, arguing among themselves.

The original posters spend an hour or two fending off the increasingly hysterical whirlpool of demands being thrown at them, before finally logging off, exhausted, and leaving the original debate to die.

The kind of people who parachute into other people’s debates want, essentially, attention. They are acting as if the only way to draw attention to the causes they are passionate about is to piggyback them on to the cause you are being passionate about.

Even if we look at the most inspiring and astonishing people ever to come along – Gandhi, Mandela, Sir Alex Ferguson – they didn’t do everything. They had a couple of areas in which they were incredibly visionary, powerful and determined – decolonisation of India, the end of apartheid, winning the treble – but they weren’t also tackling FGM, climate change, sex-trafficking and the World Cup. They specialized.

The future is a communal effort, like a patchwork quilt. Everyone interested in forming our society takes a square each – a square they have chosen according to their interests, knowledge and ability – and sews it, then we join them together to make a fabulous quilt. That’s how things get done.

When you get accosted by someone going, “You cannot talk about BLAH unless you also talk about BLAH”, the best response is, “I know – you do BLAH and I’ll do BLAH, and then the world will be twice as improved! Thanks for volunteering! You’re a total mensch. On behalf of the rest of the world – thank you!”

4 Don’t dismiss people as ‘champagne socialists’

The demented logic seems to be as follows: that you cannot stand up for the poor unless you are poor yourself. That if you have managed to accrue any wealth and security, unless you have subsequently given away every penny of it to charities for the poor, you are a hypocrite to speak about the poor. Only the poor can speak about, and for, the poor. So, if you are a real socialist, you must yourself stay poor for ever.

Of course, there are several, very obvious, logical flaws in this argument. The first is a fundamental misunderstanding of socialism.

There are many misunderstandings about what a socialist is: primarily that it’s someone who wears a donkey jacket and lives by a brazier, possibly in 1979, and listens only to Billy Bragg. Well, I know loads of socialists like this, and they’re ace. They get shit done. But that’s not socialism. That’s people. People who like old coats and Billy Bragg.

Socialism is just a single, simple sentence: the belief that the necessities for the functioning of a society should be provided without profit. So that’s health, education, welfare, transport, the emergency services, the prison service and the justice system, paid for by taxation, and available to everyone, regardless of wealth. No paying Serco millions for running overcrowded jails. No G4S – the guys who f…d up the Olympics – still being paid by the government, despite being investigated by the serious fraud office for massively overcharging.

5 Don’t dismiss people for voting for the party you don’t like.

It’s taken me a long time to come to this realisation. When I was nine, my father gave me a brief, concise lecture on politics: “If you ever come home and tell me you voted Tory,” he said, lying on the driveway, dragging on a ciggy as he dropped the clutch out of the car, “you’ll be sailing out of the front door with my boot print on your arse. In this house, we vote Labour.”

As someone raised in what was, essentially, a hovel, by a miner and a munitions worker, in an era before the welfare state – “I’ve seen rats so big you could ride them like a horse” – he’d become a trade union rep by the age of 24, disabled by 30 and was fairly blunt about bringing up eight children on disability benefit in the age of Margaret Thatcher. “They’re all c…..,” he explained, over breakfast.

“Kids, put your fingers in your ears,” Mum said.

“Total c….,” he continued. “Thatcher would take the bread out of your hands if she could.”

Richie, then four, pushed his entire slice of toast into his mouth.

“Don’t think it’s safe in your mouth, kidder,” Dad said, sprinkling pickle vinegar on his fried egg. “She’ll send the f…. police round, they’ll push you over, say it was an accident, take it out of your gob and wave your f……breakfast around like it’s a scalp. Vote Labour,” he concluded.

Very, very often, he would conclude a speech with “Vote Labour”.

So imagine my surprise when, as a teenager, I went out into the world and met people who voted Conservative, and found out a lot of them were… lovely. Just lovely. Kind, considerate, intelligent people. Jewish intellectuals; immigrants who ran businesses; boyfriends of friends who sat up all night drinking gin and talking about their favourite psych records, until their friends cornered me in the toilet and said, “You’d never guess he was a Tory, would you?” in disbelieving tones.

 

  1. Stop shaming idealism

Many, many times in my life I have not said/tweeted/written what I really believe, politically, because I was worried about being shamed as “an idealist”. This is not something I am proud of, but it’s something I have done out of expediency, because I have seen, a million times, how saying something idealistic is used to attack your fundamental standing, credibility and status. Stupid. Unfit to engage in the topic.

But the ultimate pragmatism is quietly to note that idealism has won, time after time, in the last 100 years. Idealism has the upper hand. Idealism has some hot statistics. Idealism invented and fuelled the civil rights movement, votes for women, the change in rape laws, equal marriage, the internet, IVF, organ transplants, the end of apartheid, independence in India, the Hadron Collider, Hairspray the musical.  Every reality we have now started with  the seed  of idealism, and impossibility; visions have to coalesce somewhere.

If we are too afraid to state our dreams – even to begin to sketch out possible futures – then we have begun to disinvent the greatest facility humans have: to invent better.

7 Don’t dismiss an entire idea because some people took advantage of it

The thing is, if we talked about abolishing everything that was abused, then where would we stop? We would have abolished the Houses of Parliament during the expenses scandal and the Catholic church when the paedophile priests story broke. Likewise schools, given the amount of abuse that has happened there, both state and private. We’d be talking about abolishing marriage, because women are abused, and raped, in relationships. Likewise parenthood,  given the numbers of parents who abuse their children.

The simple truth is, people will abuse any system. There’s a proportion of humanity that will always play the system, whatever it is. That’s what humans do. We’re just monkeys, looking for a stick to poke in a hole to get ants. Or monkeys who will steal someone else’s stick, and ants.

The question is: is the fundamental concept that is being abused good? Right? Moral?

You don’t just give in when people abuse a system. Instead, you make the system better. Anyone wanting to give up a perfectly decent idea – indeed, a necessary, moral and transformative one – because someone else took advantage of it is basically saying, “I am too lazy to do all the admin to improve this.

So there we go. A brief guide to making sure you are a fully clued-up internet political ninja, helping shape the ideas, and tone, of your society; working as a conduit for good ideas, and not perverting them, or getting in their way. Educating yourself into one of the most glorious things on earth  : an informed and motivated voter.

This is an extract from Moranifesto, by Caitlin Moran. Edited  (expletives removed ) by Delaine Weerakkody

Ghosts Get No Credit

Being a Ghost writer is like being part of a witness protection programme. You cannot say what you have done.

We have developed concepts and written copy for many advertising agencies. The working arrangements are very clear. The Client never sees me and I like to keep it that way. As long as I am paid who cares whether we get the credit. We have worked on Brochures, Websites, Documentaries, Media campaigns, Radio jingles, TV scripts or just a one off print advertisements. Because we love to create and enjoy writing.

On Partners

One day I am working with a Partner, next day he is working for my Client and sometimes I work for him.

That is the nature of the Partnership with Avanke`. It brings up many opportunities.

Whether I work with my PR, Advertising or Research partners the relationship is so flexible and fluid so that we could adjust roles depending on the project. My partners and I have worked on projects together to secure new business. The working arrangements are very clear, if it is my partner’s contact, I work for him and if it is my contact he either works for me or my client depending on client’s wishes. My partners have also taken me on board to work on their clients business, where I clearly work for my partner. My experience has thus expanded to cover a wide range of product and service categories.

Three Months for Seven Pages

We initiated the idea of compiling a code of conduct for an organization. The challenge was that it should be simple and easy to understand among all levels of staff – Directors, General Managers and Heads of SBU’s, Senior Managers, Factory staff, Field Officers, Sales Representatives, Technical staff, Office staff (Clerical, administrative etc.), Warehouse staff, semi-skilled and unskilled labour. It had to be comprehensive yet easy to remember and very relevant. The project lasted 3 months with consultations with various staff groups and in the end we came up with a code of conduct limited to 7 pages.

After that we developed guidelines, for branding at dealer outlets, participation at exhibitions, Farmer training classes, field demonstrations, Public Relations work, and Field staff reporting and regional promotions.

An Agricultural Traveling

I enjoy traveling and meeting people. An agriculture based company provided me just the opportunity and exposure that I love.

Meeting Farmers, gathering insights to carry out grass root communications to promote best practices in agriculture is something that I really enjoy. Furthermore since I bring in HR principals into my communications model, I look at processes too and provide my advice because it also has a bearing on communications.

When the company changed its name and wanted a new logo developed, I worked closely with many of its managers to articulate the value proposition, brand architecture, etc. Once my brief was agreed upon I sourced four different parties to present logo designs. Since the new approach had to be kept under the wraps and from the competitors getting to know about the new plans, me working with Designer in North America worked fine. I had to stay up in the night or wake up early morning for skype calls because of the time differences. The final product (Logo design and brand guideline manual) was brilliant.

Smooth Selling

Website for Bio-Organic Food Store in the Middle East – Working online for people whom you don’t meet face to face is in fact can be very easy. When one produces good work, it doesn’t need selling.

One of associates working in Colombo was one link in the chain. He was working for another person in the Middle East whose Client was a Bio-Organic Food Outlet. My job was to come up with a concept and write content copy the website. This was one of the smoothest and easiest jobs that I had undertaken. When a concept and copy is spot on – it will do its own selling.